Privacy Policy

Last updated: 30th January 2025

1. Who we are

This Privacy Policy describes how PronLabs ("PronLabs", "we", "us", "our") collects, uses, stores, and shares information when you use https://pronlabs.com and related services (together, the "Service").

If you have any questions about this Privacy Policy or our data practices, you can contact us at:

Email: [email protected]

2. Information we collect

2.1 Account and contact information

We may collect:

• Email address and password you provide when you create an account
• Communications you send us (support messages, feedback, etc.)

2.2 Usage and technical data

We may collect:

• IP address
• Dates and times of access, pages viewed and basic interactions
• Logs needed to keep the Service secure and to prevent abuse (for example, rate-limiting and fraud detection)

2.3 Prompts, uploads and generated content

We may collect:

• Images you upload for processing
• Data needed to generate images or videos (for example, seeds, parameters)

Images you upload exist in encrypted temporary storage only while they are being processed and are erased immediately after we generate your result. Generated outputs are delivered directly to the account that created them, are not retained on our servers once delivery completes, and are never shared with other users. We do not use your content to personally identify you.

2.4 Payment and billing information

When you make a purchase, our payment providers (for example, card or crypto processors) collect payment details.

We receive limited billing details from these providers, such as:

• Transaction ID
• Payment amount and currency
• Payment method and status

We do not store your full card number on our servers.

2.5 Cookies and similar technologies

We use cookies and similar technologies to:

• Keep you logged in and maintain your session
• Remember some of your preferences
• Measure basic usage of the Service and improve performance

You can usually remove or block cookies using your browser settings, but this may affect how the Service works.

3. How we use your information

We use the data described above to:

• Operate and provide the Service, including generating and delivering images and videos
• Create and manage your account
• Process payments and keep records of purchases
• Monitor, detect and prevent abuse, spam, fraud, security incidents and other misuse
• Analyse how the Service is used and to improve features and performance
• Communicate with you about the Service, including updates, technical notices and support
• Comply with legal obligations and to protect our rights and the rights of others

We only use your personal data for the purposes described in this Privacy Policy or for purposes that are directly related to those purposes and that you can reasonably expect.

4. When we share information

We do not sell your personal information.

We may share information with:

• Service providers who help us operate the Service, such as hosting providers, infrastructure providers, analytics tools, payment processors and email providers
• Professional advisers (lawyers, accountants, etc.) where reasonably necessary

These third parties are only allowed to use your information to provide services to us or to comply with legal requirements.

5. International transfers

Our servers and service providers may be located in countries or regions other than where you live. By using the Service, you understand that your personal data may be transferred to and processed in these locations.

Regardless of where your data is processed, we only use it in accordance with this Privacy Policy and for the purposes described above.

6. Data retention

We keep personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

As a general rule:

• Account and billing information is kept while your account is active and for a reasonable period afterwards for record-keeping, dispute resolution and legal compliance.
• Logs and technical data are kept for a limited period needed for security, troubleshooting and Service improvement.
• Uploaded files are deleted as soon as processing is complete, and generated outputs are removed from our servers once they have been delivered to the account that generated them.

We may anonymise data so that it can no longer be linked to you. We may keep anonymised data for longer periods for analytics and service improvement.

7. Security

We use reasonable technical and organizational safeguards to protect the personal data we hold against unauthorised or accidental access, use, alteration, disclosure or loss.

No online service can be completely secure. You are responsible for keeping your account password confidential and for limiting access to your devices and browser.

8. Your rights and choices

Subject to applicable law, you may have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate personal data about you
• Request deletion of your account and associated personal data

To exercise these rights, please contact us at [email protected].

We may need to verify your identity before processing certain requests. We may refuse requests where we are permitted or required to do so by law, for example if providing access would impact the privacy of others or if we must retain certain data for legal reasons.

9. Minimum age

The Service is intended for adults. We do not knowingly collect personal data from people who are not adults. If you believe a person under the age of 18 (or the age of legal majority in their country) has provided us with personal data, please contact us and we will take reasonable steps to delete it.

10. Third-party links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When updates are made, we will change the "Last updated" date at the top of the page. If we make material changes, we will take reasonable steps to notify you.

Your continued use of the Service after any changes become effective means you accept the updated Privacy Policy.