Terms of Use

Last updated: 23rd February 2026

1. Agreement to terms

These Terms of Use ("Terms") set the rules for accessing and using https://pronlabs.com and related services (together, the "Service") provided by PronLabs ("we", "us", "our").

These Terms incorporate our Privacy Policy. By using the Service, you agree to these Terms and our Privacy Policy.

By visiting or using the Service, you agree that these Terms apply to you. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old, or the age of legal majority in your place of residence if higher, to use the Service.

The Service may involve adult or sensitive content. You are responsible for ensuring that using the Service is legal in your jurisdiction.

By using PronLabs, you confirm that you are an adult (18+ or the age of legal majority where you live) and that you will only upload photos of yourself.

3. Accounts and security

Some features require an account. The information you provide must be accurate.

You are responsible for:

• Maintaining the confidentiality of your login details
• All activity that occurs under your account

You must notify us promptly if you believe your account has been compromised.

We may suspend or terminate your account at any time if we reasonably believe you have violated these Terms or are using the Service in a harmful way.

4. Content, prompts and uploads

4.1 Your responsibilities

You are solely responsible for the text, images, videos and other content ("User Content") you submit, upload or generate through the Service.

You must ensure that you have all necessary rights and permissions to use any material you upload, including reference images and other input content.

4.2 Content standards and enforcement

You agree not to use the Service to create, upload, request, or distribute content that is illegal, violates applicable law, infringes third-party rights, violates card network or payment processor rules, or is harmful. This includes (without limitation) any content:

• involving anyone under 18 in any sexual context, or that is exploitative or abusive
• depicting or encouraging non-consensual sexual content
• depicting graphic violence, serious injury, or extreme gore
• that facilitates or promotes illegal activity
• that violates privacy, publicity, or intellectual property rights (including using someone’s likeness without consent)
• that attempts to evade or bypass safety controls, filters, or restrictions

We may remove content, restrict features, or suspend/terminate accounts if we believe it is necessary to comply with law, protect users, reduce risk, or enforce these Terms. We may also preserve and disclose information when we believe it is reasonably necessary to comply with law, enforce these Terms, or protect the rights, property, or safety of users or others.

5. Generated content

The Service uses generative AI models to create images and videos from your inputs. Because of how AI generation works, outputs can be imperfect, unexpected, or resemble outputs generated for others.

Subject to these Terms and applicable law:

• You may use, copy and share content you generate through the Service for lawful purposes, including personal and, where allowed by the laws of your jurisdiction, commercial use.
• We do not promise that generated content will be free of third-party rights (for example, if you use prompts referencing brands or copyrighted works).

You are responsible for ensuring that your use of generated content complies with all applicable laws and with any third-party rights.

6. Prohibited uses

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable law
• Harass, threaten, defame, or otherwise harm others
• Interfere with or disrupt the Service or its security
• Access or use the Service by automated means (bots, scripts, etc.) in a way that overloads or abuses the system
• Attempt to bypass usage limits, access controls or technical restrictions
• Reverse engineer or attempt to extract our models or source code, except as permitted by law
• Use the Service to provide competing AI generation services without our written permission

We may monitor use of the Service as reasonably necessary to operate it, enforce these Terms and protect our users.

7. Payments and credits

Some features require payment, such as credits or subscriptions.

• Changes. Prices, plans, credit packages, and availability may change from time to time.
• Final sale. Unless otherwise stated, purchases are final and non-refundable except where required by law. If we choose to issue a refund or credit adjustment, we may do so in our discretion.
• Third-party fees. Your payment provider may charge additional fees (for example, processing fees or currency conversion).
• Payment processing and authorization. Payments are handled by third-party processors. By making a purchase, you authorize us and/or our processors to charge your selected payment method for the amount shown at checkout (and applicable taxes, if any).
• Non-delivery / technical issues. If a technical issue prevents delivery of purchased credits or access, contact us and we’ll investigate and, where appropriate, restore access or credit your account.
• Disputes and chargebacks. If you initiate a payment dispute or chargeback, we may suspend access and disable purchases while we investigate and to reduce fraud and processor risk.
• Subscriptions (if offered). If subscriptions are offered, they may renew automatically unless you cancel before renewal. Cancellation stops future renewals; it does not retroactively refund prior charges unless required by law.

8. Copyright and takedowns

We respect intellectual property rights. If you believe content on the Service infringes your rights, email us at [email protected] with: (i) your name and contact details, (ii) identification of the work claimed to be infringed, (iii) identification of the allegedly infringing material and where it appears on the Service, and (iv) a statement that you have a good-faith belief the use is not authorized. We may remove content and, in appropriate circumstances, restrict repeat offenders.

9. Intellectual property

We and our licensors own all rights, title and interest in and to the Service, including but not limited to software, models, design, trademarks, logos and overall look and feel, excluding your User Content and generated outputs.

These Terms do not grant you any ownership rights in the Service. You may not copy, modify, distribute, sell or lease any part of the Service, nor reverse engineer or attempt to extract any source code, except as permitted by law.

10. Disclaimer of warranties

The Service is provided on an "as is" and "as available" basis, without warranties of any kind.

To the maximum extent permitted by law, we do not make any guarantees or warranties about the Service, including that it will be uninterrupted, error-free, secure, accurate, or suitable for any particular purpose.

You use the Service at your own risk. You are responsible for your prompts, uploads and the way you use any generated content.

11. Limitation of liability

To the maximum extent permitted by law:

• We will not be liable for any indirect, incidental, consequential, special or punitive damages, or for loss of profits, data, business or reputation, arising out of or in connection with your use of the Service.
• Our total aggregate liability for any claims relating to the Service or these Terms will not exceed the greater of (i) the amount you paid us for use of the Service in the 3 months before the claim arose, or (ii) USD 100.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

12. Indemnity

You agree to indemnify and hold us harmless from and against any claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Service
• Your User Content or generated content
• Your violation of these Terms or of any law or third-party right

13. Termination

You may stop using the Service at any time and may request deletion of your account.

We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe:

• You have violated these Terms
• Your use creates risk or possible legal exposure for us or other users
• We decide to discontinue the Service

If your account is terminated, certain provisions of these Terms that by their nature should continue to apply (for example, sections about intellectual property, limitation of liability and indemnity) will survive.

14. Governing law and disputes

Any disputes arising out of or relating to these Terms or the Service will be subject to the non-exclusive jurisdiction of the courts of Hong Kong.

15. Changes to these Terms

We may update these Terms occasionally. When we do, we will update the "Last updated" date at the top.

If we make material changes, we will take reasonable steps to notify you (for example, by posting a notice on the Service). Your continued use of the Service after any changes become effective means you accept the updated Terms.

16. Contact

If you have questions about these Terms, billing issues, or a rights complaint, contact us at [email protected].